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Training

The appropriate adult (AA) role is challenging, complex and can be risky.

Whether you are a manager, coordinator, commissioner or practitioner, you want to ensure a high-quality service to children and/or vulnerable people.

Effective appropriate adult practice requires high-quality training.

Whether its initial training for brand new recruits or refreshers for experienced practitioners, we can help with a range of appropriate adult training options based on the NAAN and YJB national standards.

National Training Course

About the course

The National Training Course (NTC) for appropriate adults was launched in 2024. 

  • The most comprehensive appropriate adult training course available online.
  • It can be used as a standalone course or integrated with tutor-led and local experiential learning.
  • A self-paced course with an average initial completion time of 10-15 hours,
  • Engages learners with a mix of animation, video, audio, infographics, interactive activities, text and quizzes
  • Regularly updated by the national team

Course development

Almost two years in the making, the NTC's brand new curriculum was co-created by NAAN (the national standards body) in partnership with Nifty Fox Creative, appropriate adults, AA scheme leaders, training experts, creatives, academics and people with lived experience. 

Use the arrows to see our collaborative design process. 

1. The learner

Who are our learners and what challenges do they face?

2. Aims

Defining our ideal aim - how would we describe an amazing appropriate adult?

3. Outcomes

What are the key learning outcomes?

4. Impact

How can the impact be measured?

5. Content

What content needs to be included to achieve the right outcomes for our learners?

6. Design

How do we design the course for engagement and accessibility?

    Course content

    Discover the National Training Course curriculum

    Part 1: Foundations

    Why appropriate adults exist

    • Module 1: Introduction to the AA role
    • Module 2: The bigger picture
    • Module 3: Understanding vulnerability
    Part 2: Fundamentals

    What you'll be doing

    • Module 4: The practical context
    • Module 5: What the law requires of you
    • Module 6: What you will do day to day
    Part 3: Further

    How to do it

    • Module 7: Being person-centred
    • Module 8: Navigating the reality
    • Module 9: Looking after yourself

    Course feedback

    We think the National Training Course is great. But don't take our word for it! 

    Video transcript

    "I'm really enjoying the course - the information is well presented and the different delivery methods are effective - I love the videos. It's a huge amount of information to take in (not unexpected) and I'm imagining I'll go back to the beginning and start again once I've finished, to try and consolidate, deepen, and anchor my understanding. Overall - professional, thought provoking, challenging and effective, if a little daunting!"

    "I enjoyed doing the course, very informative, also good to refer back to when putting things into practice".

    "I really loved it. I thought it was clearly organised. I liked that you could see how big it was and how far you are through it. The quizzes are great! I loved the videos with Grev in - I think it give it that real personal touch to it".

    “I thought it was really easy to use and easy to navigate. I like the way you could see as a percentage how far you were through the course. I learned a lot of stuff and I really liked the interactive bits, like the layout of the custody suite and the video. I think that would be really useful for new appropriate adults and I think there's a really good mix of videos and reading”.

    "I loved it, really enjoyed it. Even I learnt a couple of bits and pieces, which is absolutely brilliant because every day is a learning day".

    "Everything was there. It's very comprehensive".

    "The course is an excellent resource as well as a very useful foundation tool for the role. The ability to be guided to further learning and to download information such as the 'outcomes' table is particularly useful".

    "I thought it was very good and I can see how it's going to be a very useful tool. I don't think there's any doubt about that".

    "Brilliant! I thought it was brilliant. That's the headline".

    Course benefits

    Select a group to see the key benefits of the National Training Course.

    New appropriate adults
    A comprehensive foundation

    "Success depends upon previous preparation, and without such preparation, there is sure to be failure." - Confucius

    Taking on the role of the appropriate adult is a significant challenge, whether you are a volunteer, a sessional worker, or an employee.

    The National Training Course:

    • Provides the confidence that comes from professional-level knowledge
    • Ensures a solid technical understanding
    • Prepares you for the gaps between theory and practice
    • Reduces anxiety
    • Equips you for continuous learning and reflective practise as an AA.

    Experienced appropriate adults
    A platform for continuous improvement

    "Anyone who stops learning is old, whether at twenty or eighty." - Henry Ford

    Continuous learning and reflective practive are the hallmarks of the best appropriate adults.

    From changes in the law, to new research findings, the National Training Course is regularly updated with the latest knowledge. 

    It also provides a shared foundation that supports experienced AAs as they support the development of new colleagues. 

    Operational leaders
    Free up time for experiential learning

    "Time is the scarcest resource, and unless it is managed, nothing else can be managed." - Peter Drucker

    • Enable your team to learn wherever and whenever (without always having to depend on you). 
    • Spend less time repeating presentations about PACE, and more time on engaging local learning experiences.  
    • Combine the National Training Course with custody visits, individual and group supervision, role-plays, and group case discussions, to create lower turnover, and save time and money on recruiting and training new AAs. 
    • Help to shape the ongoing development of the course, through feedback and a national user advisory group (NAAN members only). 
    Strategic leaders
    Demonstrate quality

    "Be a yardstick of quality. Some people aren’t used to an environment where excellence is expected." - Steve Jobs

    Adopting the National Training Course will :

    • Demonstrate quality to stakeholders such as commissioners, senior managers, councillors, and the public
    • Protect and enhance the reputation of your organisation
    • Stregthen bids for service delivery contracts
    • Provide evidence for inspections
    • Increase efficiency, enabling staff to spend more time where they can make the biggest difference
    • Support improved staff wellbeing
    • Reduce turnover and recruitment costs
    Commissioners
    Quality assurance and value for money

    "In a world of uncertainty, the best investment is in knowledge." - Michael Bloomberg

    Whether recognised in the specification or scoring stages of commissioning, use of the National Training Course: 

    • Provides assurance about the comprehensiveness and quality of initial and ongoing training for appropriate adults
    • Reduces the significant risks associated with poorly prepared appropriate adults in police custody and voluntary interviews.

    Course preview

    Click below to try the National Training Course at no cost. 

    Course fees

    The National Training Course is available either:

    • on a pay as you go basis (per learner), or
    • included in NAAN Gold Membership (for everyone in an organisation who acts as an AA). 

    Bronze and Silver Member organisations have access to discounted rates on pay as you go rates. 


    Non-members
    Pay as you go (standard)
    • Course fee: £200 per learner
    • Learner access period: 6 months 

    For instant access visit the course site, click 'Sign-up' and pay by card

    Email us for alternative payment methods. 

    Consider whether NAAN membership would provide even better value.

    Bronze members
    Pay as you go (5% discount)
    • Course fee: £190 per learner
    • Learner access period: 6 months

    Call or email us to let us know what you need and discuss payment options. 

    We'll provide you with a discounted group code to share with your learners. Your learners can then register themselves using the group booking code option.

    Alternatively, please call or email us to discuss upgrading to Silver or Gold Membership.

    Silver members
    Pay as you go (10% discount)
    • Course fee: £180 per learner
    • Learner access period: 6 months

    Call or email us to let us know what you need and discuss payment options. 

    We'll provide you with a discounted group code to share with your learners. Your learners can then register themselves using the group booking code option.

    Alternatively, please call or email us to discuss upgrading to Gold Membership.

    Gold members
    Continuous (inclusive)
    • Course fee: Included in membership fee
    • Learner access period: Continuous

    The benefits of Gold Membership include access to the National Training Course for all your appropriate adult workforce, and at significantly lower cost per person.

    With continuous access, everyone in the team will benefit from our ongoing updates to the course, reflecting new legislation, research and guidance. 

    Call or email us to discuss fees.

    If you are already a Gold Member organisation, your learners can then register themselves now using the group booking code option.

    Tutor-led training

    About our tutor-led training

    Sometimes you need appropriate adult training that matches your specific needs, delivered with a personal touch.

    When we deliver training, it is not just another PowerPoint presentation. We adapt our training to suit your circumstances and needs.

    We can deliver remotely (using Zoom or Teams) or in person at your own venue. 

    We can deliver a fully tutor-led course, or tutor-led sessions that integrate with and reinforce the National Training Course.

      Our tutors

      All our trainers have extensive experience of being both an AA practitioner and AA scheme leader.

      Their personal experiences provide a wealth of stories that engage learners and enrich learning.

        Grev Wallington

        Effective Practice Manager (NAAN)
        • Qualified trainer and facilitator
        • Delivered AA training to hundreds of staff and volunteers
        • Managed AA services (children & vulnerable adults) for 20 years
        • Acted as an AA in 2,000 criminal and terrorism cases.

        Chloe Macdonald

        Associate Trainer
        • Managed a county-wide AA service for children and vulnerable adults
        • Significant experience as an AA
        • Masters degree in Forensic and Investigative Psychology (vulnerability and police custody)
        • Currently pursuing a PhD (Law) on AA effectiveness.

        Alice Milman

        Associate Trainer
        • Leads a busy, diverse, inner-city AA service supporting children and vulnerable adults
        • Significant experience as an AA
        • Delivers training to volunteers, youth justice staff and foster carers
        • BSc in Sociology

        Content

        Our tutor-led appropriate adult training covers the following areas:

        • Ice-breaking and assessment
        • Introduction to the appropriate adult role
        • At the police station
        • The interview
        • Summary of key learning

        Over the years, we’ve found the biggest challenge in AA training is balancing breadth, depth and interactivity. Learning is most effective when there is time to repeat and reflect on the critical points. Less time usually means more direct presentation (and “More time please!” in learner feedback).

        But budgets are limited and training needs to be efficient. So we'll talk to you about your team's existing strengths, share our experience about how to ensure the best learning outcomes, and decide together where to focus the available time. 

        The National Training Course presents a new opportunity to make the most tutor-led time. Self-guided pre-learning can be combined with sessions led by an experienced tutor, who can answer questions, check learning, and reinforce key messages. 

        Learner feedback

        Professional and accessible

        Just wanted to thank you very much for the excellent AA training you provided, everyone I have spoken to who attended was very impressed. It really has equipped me with the information I need and was delivered in such an enthusiastic, professional and accessible way.

        Informative and sensitive

        Very informative. The trainer was engaging and ensured the development of all students. Covering sensitive topics and modules, the course leader approached the subjects with a great deal of attention and sensitivity which was commendable.

        Delivered with humour

        Grev was amazing- a really good presenter! Perfect balance between humour and knowledge I feel really comfortable with going into the role now and using everything I’ve learnt. Thank you for a great two days.

        Improves practice

        It was really useful and certainly aligned to assisting me with my practice and working in my role. I have taken lots away and knowledge has improved as a result.

        Enjoyable and detailed

        Really enjoyed the training! It was a lot to take in over two days but everything was explained in great detail and will be helpful in the future.

        Interesting and in-depth

        Very interesting and in depth training.

        Lots of great knowledge. 10/10 top notch.

        Loved the session

        Loved the training session and would definitely recommend it to anyone wanting to become an AA.

          Tutor-led training fees

          Day rates

          When you enquire, we’ll work with you to understand your specific needs, make a recommendation, and be clear about any limitations. The final decision on course duration will be yours to make.

          If you'd like to combine tutor-led training with self-directed learning, please also consider the National Training Course information above. 

          • Remote
            Up to 10 learners per session
            • £700 per day (or 2 half days)
            • £350 for each additional half day
          • In-person
            Up to 20 learners per session
            • £950 per day
            • £475 for each additional half day

            In-person rates are inclusive of all the trainer's travel, accommodation, food and refreshments expenses.

          Drop us a note

          We'll be in touch!

          **Before you complete the form: If you are interested in becoming a regular appropriate adult for your local scheme, please click here instead of completing this form.**. 











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          **Reminder: If you are interested in becoming a regular appropriate adult for your local scheme, please click here instead of sending this enquiry.**. 


          Compare training options

          National Training Course

          • Model

            Self-directed

          • Format

            Online

          • Content

            Comprehensive curriculum, new for 2024, regularly updated.

          • Learners

            Unlimited

          • Duration

            10-15 hours (varies by learner) 

          • Learner access

            6 months  (or continuous with Gold Membership)

          • Materials

            Animation, video, audio, infographics, interactive activities, text and quizzes.

          • Handout

            48 page “visual guide” with infographics

          • Certificate

            Yes

          Remote tutor-led training

          • Model

            Tutor-led

          • Format

            Microsoft Teams or Zoom

          • Content

            Varies depending on need and number of days.

          • Learners

            Up to 10 per session

          • Duration

            1 - 3 days according to need

          • Learner access

            Course duration

          • Materials

            PowerPoint presentation, worksheets, group activities.

          • Handout

            Text handout

          • Certificate

            Yes

          In-person tutor-led training

          • Model

            Tutor-led

          • Format

            At your venue

          • Content

            Varies depending on need and number of days.

          • Learners

            Up to 20 per session

          • Duration

            1 - 3 days according to need.

          • Learner access

            Course duration

          • Materials

            PowerPoint presentation, worksheets, group activities.

          • Handout

            Text handout

          • Certificate

            Yes